FAQ's

Frequently Asked Questions

How can I contact SL Kicks?

You can reach us anytime at @shopslkicks on instagram. Our support team will be happy to assist you with any questions or concerns.

Do you ship worldwide?

Yes, we offer worldwide shipping.

Where are your orders shipped from?

All orders are shipped directly from China.

Can I change or cancel my order?

We aim to process orders quickly, so any changes or cancellations must be requested within 12 hours of placing your order. Requests made after this timeframe may not be accepted. Once your order has been delivered, you may return it for a full refund if eligible.

What payment methods do you accept?

We accept all major payment methods, including VISA, Mastercard, AMEX, and PayPal.

When will my order be processed?

Orders are processed and shipped from our warehouse Monday to Friday. Please allow 1–3 business days for processing. Orders are typically shipped the business day after processing. During holidays or sale periods, processing times may be slightly longer. Please note that we do not ship on weekends.

How long does shipping take?

Due to high demand, estimated delivery times are between 7–15 business days.

How do I return an item?

To start a return, please contact us at @shopslkicks on instagram.

What if my item arrives damaged, incorrect, or missing?

If you receive an item that is damaged, incorrect, defective, or missing, please contact us as soon as possible. Include your order number along with clear photos of the item(s) and packaging so our team can assist you quickly and resolve the issue.